Help and FAQ | Dolby Professional Store

No, this is a perpetual license that does not expire. This is a one-time purchase.

Yes, you may install the Dolby Vision Trims License and Professional Tools on multiple machines in the same facility. The terms and conditions indicate that you cannot install the license outside of your physical facility. If you have multiple locations around the city, state, or country, you are required to purchase separate licenses for each facility location.

It is not likely that you need a Dolby Vision Trims License. Typically, a QC house can use the built-in Dolby Vision mapping process and the free Dolby Vision Professional Tools (Metafier, Mezzinator, etc.), which is freely available for download on the Dolby Customer portal here. You will need to create a Dolby Customer account to access and will be able to download the most current version there. You may wish to purchase an eCMU license if you require that external hardware mapping or HDMI tunneling process.

During checkout, please check the box stating “I agree to receive limited emails on software updates and/or upcoming technical webinars related to Dolby Vision” in order get the latest information on Dolby Vision content creation tools and new feature updates.

After the checkout process is complete, your Dolby Vision Trims License order is subject to review which may take up to 7 business days and will be released upon compliance with all applicable laws. Please plan accordingly. The file is very small, so the download itself is not a lengthy process.

Temporary Dolby Vision Licenses are not available. Most color correctors offer free Dolby Vision Analysis and mapping to do testing on your content, just not the trim controls to adjust the mapping.

If you purchased your 1-year license on or after May 1, 2022, then you qualify for a free upgrade to a perpetual license.  Qualified customers may contact us with a copy of your invoice to request a perpetual license any time between 45 days prior to your annual license expiration date, or within 45 days after
expiration. Upgrades to a perpetual license will not be considered outside of this 90-day window. Dolby will not be
able to search for or provide your invoice. All invoices must be paid and accounts in good standing to qualify. 

Sorry, we are only covering purchases of full 1-year licenses on or after May 1, 2022 as a free upgrade. You will need to purchase a perpetual license at the newly reduced cost (compared to the previous annual license fee) here.

It’s critical to retain the original digital download email with the license attached. Dolby is not responsible for a lost license.

The Professional Tools are now separated from the Trims License and are freely available for download on the Dolby Customer portal here. You will need to create a Dolby Customer account to access and will be able to download the most current version there.

Blackmagic Design DaVinci Resolve:

Import the license key by choosing File > Dolby Vision > Load License, and its successful installation will enable the Dolby Vision palette to be displayed on the Color page. You will need to restart Resolve for this to take effect. Please note the “load license” button will be greyed out in Cut/Delivery workspace.

Some Resolve for Mac customers report issues loading their license file.  You can get around this by renaming it “license.bin” and copying it to Macintosh HD/Library/Application Support/Blackmagic Design/DaVinci Resolve/DolbyVision.

Filmlight Baselight:

To install the license, rename the file to “dolbyvision.lic” and copy it into the /vol/.support/etc folder on the Baselight (Linux: /usr/fl/etc/; Mac: “Library/ Application Support/FilmLight/etc/). Close and restart the application if it’s running, as it only checks for the license on startup.

Digital Vision Nucoda:

To install the license, rename the file to “DolbyCM_License.bin” and copy it into C:/Nucoda/License.

SGO Mistika:

To install the license, rename the file to “dv_license.bin” and copy it into C:\Users\*your_user*\SGO AppData\localshared\dolby

Colorfront Transkoder:

To install the license file, copy it into C:/Program Files/OSD2018/license

Autodesk Flame:

To install the license file, double click on the HDR FX and click on “Setup.” Then click the “Install License” and select the license file.

The Trims license activates controls and functionality in the third-party color grading and mastering systems. Software upgrades and config files are delivered through the third-party solution. In rare cases, when updating to a new version of Resolve, you may need to re-install the trims license.You will not need to get a ‘software’ update of the license itself.

We recommend taking the self-guided Dolby Vision Post-Production Learning or attending a live, instructor-led Dolby Vision Training.* We also recommend you search your question on the Dolby Vision Post-Production Knowledge Base or the Dolby Vision Post-Production Forums. If your question is not covered there, you can contact us.

*You will need to create a separate Dolby Professional Store account to purchase instructor-led Dolby Vision Training.

No – this is a perpetual license that does not expire. This is a one-time purchase.

Please boot the eCMU hardware and navigate to the ‘Licensing’ tab in the Dolby eCMU software.  From the Licensing tab, please copy the alphanumeric ‘HostID’ information and input it when adding the eCMU License to your shopping cart. Please note the Host ID is hardware unit-specific and a unique ID must be included for each eCMU License purchase. See here.

No. Each eCMU license requires a unique Host ID from the hardware, so an individual license is required for each unit.

If you have multiple eCMU units, you will add that number of eCMU Licenses to your shopping cart and enter the System Host ID that is unique to each machine (not serial numbers of the machine).  The instructions to locate the Host ID are documented above.  After the Licenses are added, with the Host IDs for each machine, you can checkout and pay for all licenses in one order.

During checkout, please check the box stating “I agree to receive limited emails on software updates and/or upcoming technical webinars related to Dolby Vision” in order get the latest information on Dolby Vision content creation tools and new feature updates.

To install the license file, select Upload License File and install the license.bin file you received from Dolby.  Once the license file is installed, the eCMU is active and the web page displays the license expiration date.

After the checkout process is complete, your Dolby Vision eCMU License order is subject to review which may take up to 7 business days and will be released upon compliance with all applicable laws. Please plan accordingly. Your unique Dolby Vision eCMU license will be sent directly to the email you provide with your purchase. The file is very small, so the download itself is not a lengthy process.

Not at this time. The specific hardware needed can be purchased separately from an Authorized CMU system integrator listed here. Also, please be sure that your color correction or mastering system supports Dolby Vision content creation and the eCMU before purchasing this license as there is no refund process.

Versions of the eCMU software and Professional Tools software are freely available for download on the Dolby Customer portal here. You will need to create a Dolby Customer account to access and will be able to download the most current versions there. While the eCMU software is free to download and install, you still need to purchase a Dolby Vision eCMU License to activate it. The eCMU software may also already be installed on your eCMU hardware (purchased from an authorized Dolby distributor).

Temporary Dolby Vision Licenses are not available.

If you purchased your 1-year license on or after May 1, 2022, then you qualify for a free upgrade to a perpetual license. Qualified customers may contact us with a copy of your invoice to request a perpetual license any time between 45 days prior to your annual license expiration date, or within 45 days after expiration. Upgrades to a perpetual license will not be considered outside of this 90-day window. Dolby will not be able to search for or provide your invoice. All invoices must be paid and accounts in good standing to qualify.

Sorry, we are only covering purchases of full 1-year licenses on or after May 1, 2022 as a free upgrade. You will need to purchase a perpetual license at the newly reduced cost (compared to the previous annual license fee) here.

It’s critical to keep the original email with the license attached. Dolby is not responsible for a lost license.

We currently accept only standard Mastercard and Visa credit cards.

The following payment methods cannot be used on the Dolby Professional Store: Debit cards, Digital Cards, Gift Cards, American Express or Discover.

No, purchase orders are not accepted. Please use a credit card for the new lower price and perpetual license.

All Dolby Vision License orders are non-refundable.

No. We are unable to refund taxes once they have been charged on a completed order.

International customers are responsible for providing their VAT number on the My Account page prior to checkout.

Tax exempt North American customers cannot complete their order online. Please contact us to process your order offline.

Most answers can be found within the Dolby Vision Trims License and Dolby
Vision eCMU License descriptions, or in this help document. Please contact us if you need additional support.

Dolby Support will respond to your inquiry within 72 hours, Monday through Friday. Please contact us if you need additional support.

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